MatLuk SoftwareWe'll sort it out
Support & help
A bug, a question or a wish? Write to me. There is no call centre behind MatLuk, just one person — I read every message myself and usually reply within two working days.
Report a bug
Something not working as expected? The button opens a prepared email. The more precisely you fill in the fields, the sooner it is fixed.
Question or wish
Stuck somewhere, or missing a feature? Suggestions are genuinely welcome — a good many features started exactly that way.
Frequently asked
How do I report a bug properly?
Best with the button above — the email is already prepared. Three things matter: what you did, what happened, and what should have happened instead. Device model and iOS version help too, because some bugs only show up on certain hardware.
How quickly will I get a reply?
Usually within two working days. I develop alongside my main job, so on some days it takes a little longer. Nothing goes unanswered.
How do I cancel a subscription?
Subscriptions run through your Apple ID, not through me. On your iPhone: open Settings, tap your name at the top, then "Subscriptions". You can cancel any subscription there at any time. It stays active until the end of the period you paid for.
What happens to my data?
Only what the app needs to work is stored — for a shopping list, that's the list. No ads, no trackers, nothing passed on to third parties. The details are in the privacy policy.
I want my account deleted.
Just tell me using the button above. I delete the account along with all data belonging to it and confirm by email. In Cartly you can also delete your household yourself, which removes every list.
Are the apps available for Android?
Not at the moment. I develop for iOS because that's the platform I know inside out and can keep the quality up on. The Barcode Generator runs in the browser and therefore on any device.
Nothing here fits? Just write to [email protected] — I'll get back to you.